Okay, so I may have been in a bit of a hurry this morning when L. asked me to re-install Outlook since she's been having calendar issues with the server. And I may have been a little distracted by my mother-in-law's news of a mass found in her pelvis that she'll have to have biopsied in the next few days.
But, it's still my problem that a possibly huge quantity of saved mail & info was lost. It's hard not to think that she is exaggerating some, as she often does, but I do still feel pretty bad about it; that's pretty much a rookie tech support mistake that I haven't made in years! And I'm sure I'll have to take some flack for it, as well, but I'll just have to choke it down and get on with other work.
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